Refund policy

RETURN, REFUND & REPLACEMENT POLICY

At Aus Fairings we are committed to supplying high-quality products and providing fair, transparent after-sales support. This policy explains our return, refund, replacement, and cancellation processes and operates in addition to your rights under the Australian Consumer Law.

Nothing in this policy excludes, restricts, or modifies any consumer guarantees provided under the Australian Consumer Law.

Your Rights Under Australian Consumer Law

Under the Australian Consumer Law, customers are entitled to a repair, replacement, or refund if goods:

  • Are faulty or defective
  • Are significantly different from their description
  • Are unsafe
  • Do not perform as reasonably expected

If a product experiences a major failure, you are entitled to choose between a refund and a replacement. If a failure is minor, we may choose to repair or replace the product. These rights apply regardless of any store policy, restocking fee, or installation status.

Change-of-Mind Returns

The following conditions apply only to change-of-mind returns and do not affect your rights under the Australian Consumer Law.

Eligibility:

  • Return requests must be submitted within 30 days of delivery
  • Items must be unused, unopened, and in original packaging with all tags included
  • Opened or unpacked fairing kits are not eligible for change-of-mind returns

The following are not eligible for change-of-mind returns:

  • Opened, installed, or fitted fairing kits
  • Fairing kits with individual part damage, in these cases, only the damaged part will be replaced where applicable

Return Process

Contact us within 30 days of receiving your order to initiate a return. Our team will respond within 24–72 hours. Photos of the unopened box must be provided prior to approval. Once approved, we will provide return instructions and the return address.

Refunds

Refunds are issued to the original payment method and processed within 10 business days of receiving the returned product. Bank processing times may vary. If the refund hasn't appeared after 14 business days, contact your bank directly.

Restocking fees apply to change-of-mind returns:

  • Standard orders: $250 AUD
  • Custom fairing kits: $350 AUD

Restocking fees do not apply where a refund is required under the Australian Consumer Law.

Faulty, Damaged, or Incorrect Items

If you receive an item that is faulty, damaged in transit, or incorrect, we will provide a replacement, repair, or refund in accordance with the Australian Consumer Law, depending on the nature of the fault. Reasonable return shipping costs will be covered where required by law.

Replacement requests must be submitted within 30 days of delivery. Returned parts are not required unless specifically requested. Customers may retain original parts until replacements arrive.

Please note: replacement parts must not be fitted prior to approval, and proof of purchase is required.

Shipping Responsibilities

For change-of-mind returns:

  • Return shipping costs are the responsibility of the customer
  • International returns must also cover any applicable duties or taxes
  • Original shipping fees are non-refundable
  • Returns must be sent via a trackable shipping service
  • Shipping insurance is recommended for high-value items

For ACL-related returns, Aus Fairings will cover reasonable return shipping costs where required by law.

The Fitment Guarantee

Our fitment guarantee applies when fairings are installed by a professional motorcycle repair facility. Proof of professional installation may be required when making a claim. We recommend having your kit installed professionally to ensure full coverage.

Paint & Colour Matching

OEM colour matching is not guaranteed. Colour variations do not constitute a fault under the Australian Consumer Law. If you have specific colour requirements, please contact us before ordering.

Order Cancellations

Orders can be cancelled within 24 hours of placement for a $100 cancellation fee.

After 24 hours, the following fees apply:

  • Standard orders: $250 AUD
  • Custom orders: $350 AUD

Cancellation fees do not apply where cancellation is required due to Australian Consumer Law obligations. Once production has begun on a custom order, cancellation may not be possible. Contact us as soon as possible if you need to cancel.

What's Not Covered

  • Fairing kits that have been opened, installed, or fitted to a motorcycle
  • OEM colour mismatches
  • Heat damage, melting, or misuse
  • Single-part damage on an otherwise complete kit — we'll replace the affected part instead

Proof of Purchase

A valid order number or receipt is required for all return, refund, and replacement requests.

Disputes

In the event of a dispute, both Aus Fairings and the customer agree to act in good faith to reach a fair resolution. Please contact us directly before initiating any external claims.

Policy Updates

This policy may be updated periodically. The version applicable is the one in effect at the time of purchase.

Legal Compliance

This policy complies with the Australian Consumer Law as set out in Schedule 2 of the Competition and Consumer Act 2010.

Contact Us

By purchasing from Aus Fairings, customers acknowledge this policy while retaining all rights afforded under the Australian Consumer Law.